Who We Are...

Since 1973, Radiate Hospitality has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family owned company, our team and hotels are a reflection of our core values: To be scrappy and hardworking, to be authentic and humble, to always seek to understand and be committed to growth.

The Radiate Hospitality team is a group of self-starters and outside the box thinkers. We are scrappy individuals who are committed to team growth. To us, every interaction and project is a chance to create a unique experience. It's a chance to roll up our sleeves and work with the resources we have. That's how we got our start.

Today, Radiate Hospitality is a company of 400 employees, with eleven lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.

Help us build something unique.

Managed by Radiate Hospitality, The Hotel Shattuck Plaza is a 199-room boutique hotel located in Downtown Berkeley, less than a 2 minute walk to the lively campus of the University of California Berkeley. The Hotel Shattuck Plaza welcomes its employees into its newly redesigned historic style with the perfect mix of contemporary design and vintage charm. To add to the flavor, the Hotel Shattuck Plaza proudly features ZINO, a Mediterranean cuisine restaurant in the Downtown Berkeley neighborhood. ZINO weaves together flavors and fresh ingredients inspired by 22 Mediterranean regions, food-friendly wines and craft brews from around the Bay. Curated craft cocktails complement tasty mezze, dips and dishes served in beautiful Mediterranean-style tagines. The artistically-designed interiors are refreshing, drawing on inspiration from the land and sea, creating a colorful social gathering place.

What We Look For...

We are looking for a Supervisor to be part of a first-class Front Office Team that provides assistance in the day to day activities of the front office.

The Key Responsibilities:

• Handle guest problems/complaints, keeping Front Office Manager informed or deferring guests to Front Office Manager for handling.
• Be knowledgeable of all duties performed by the Guest Service Associates including computer and cashier systems, as well as the reservations system including room rates and types of accommodations.
• Coordinate staffing and payroll to conform with productivity and budgetary standards.
• Monitor associate productivity and reduces staffing as business demands.
• Monitors service and teamwork on a regular basis and counsels utilizing one-on-one training skills with associates as needed.
• Provide training to new associates at the Front Office.
• Ensure meal breaks are provided for scheduled employees.
• Oversee and participate in the prompt and courteous check-in and check-out of customers ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Post all guest charges and payments to guest, master, and house accounts, ensuring such postings and payments are correct.
• Be familiar with local restaurants, tourist attractions, events, as well as the physical layout of the hotel, including guest rooms and their locations, facilities, and amenities, and any onsite events in order to be a source of information to guests and confidently sell hotel to prospective guests.

The Model Qualifications:

• Previous front desk, reservations, and/or hospitality experience preferred.
• 1+ year of supervisor experience.

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.

**Radiate Hospitality is an EOE M/F/D/V**